Once the Sun Server Private Email subscription expires, it enters a grace period and remains in that state for 30 days. During this time, access to mailboxes and the ability to send and receive emails is not possible.

However, you can reactivate the subscription at the regular renewal price, and no data will be lost.

Subscriptions in active and grace states can be renewed as usual, following the guidelines provided here.

If a subscription is not renewed during the grace period, it enters the redemption state. In this state, you can only reinstate the subscription at the regular renewal rate by contacting support. Only mailboxes and emails will be restored; contacts, tasks, and files cannot be recovered from this state.

Should the subscription not be reinstated during the redemption period (30 days), the NC Private Email subscription will be canceled. It will be removed from the server, and all data will be lost.

You can check which subscriptions require renewal in your Sun Server account in the “Expiring Soon” section.